Privacy Policy
Your privacy is important to us. At Upqueue, LLC, we are committed to protecting your personal data and respecting your privacy rights in compliance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable laws. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services via our website https://upqueue.io and other platforms we operate.
1. Information We Collect
We collect only the personal information necessary to provide our services and enhance your experience. This includes:
- Account Information: Name, email address, and account credentials.
- Billing Information: Payment details for subscription plans.
- Usage Data: Information about how you interact with our website and services (e.g., IP address, browser type, session details).
- Communication Data: Information provided when you contact us (e.g., support requests, feedback).
We always collect your personal data in a fair, lawful, and transparent manner, with your explicit consent or as necessary to fulfill contractual obligations.
2. Legal Basis for Processing
Under GDPR and CCPA, we process your personal data based on one or more of the following legal grounds:
- Consent: When you have explicitly agreed to the collection and use of your data.
- Contractual Obligations: To provide you with the services you have subscribed to.
- Legitimate Interests: To improve our services, detect fraud, and ensure security.
- Legal Compliance: To meet legal and regulatory obligations.
3. How We Use Your Data
We use your data for the following purposes:
- Providing Services: To create and manage your account, process payments, and deliver the functionalities of Upqueue.io.
- Communication: To respond to inquiries, provide customer support, and send service-related updates.
- Analytics and Improvements: To enhance the user experience and develop new features.
- Legal Obligations: To comply with legal requirements, such as tax and accounting rules.
We do not use your personal data for automated decision-making or profiling without your explicit consent.
4. Data Retention and Security
- We retain personal data only for as long as necessary to fulfill the purposes described above or as required by law.
- We implement robust security measures, including encryption and access controls, to safeguard your data from unauthorized access, loss, or theft.
5. Your Rights Under GDPR and CCPA
Depending on your location, you have the following rights regarding your personal data:
For Users in the European Economic Area (EEA) (GDPR Rights)
- Access: The right to request access to the data we hold about you.
- Correction: The right to request corrections to inaccurate or incomplete data.
- Deletion: The right to request deletion of your data (“right to be forgotten”).
- Restriction: The right to restrict processing of your data under certain conditions.
- Portability: The right to receive your data in a structured, commonly used, and machine-readable format.
- Objection: The right to object to processing based on legitimate interests or direct marketing.
- Withdraw Consent: The right to withdraw your consent at any time, where consent was the basis for processing.
For Users in California (CCPA Rights)
- Right to Know: Request details about the categories of data collected and how they are used.
- Right to Delete: Request the deletion of your personal information, subject to legal exceptions.
- Right to Opt-Out: Opt out of the sale of personal data (we do not sell personal data).
- Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.
To exercise these rights, contact us at support@upqueue.io. We will respond within the required legal timeframe.
6. Data Sharing
We do not share your personal data with third parties except in the following cases:
- Service Providers: Trusted vendors who assist in delivering our services (e.g., payment processors, cloud hosting providers).
- Legal Obligations: When required to comply with legal or regulatory obligations.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, provided adequate safeguards are in place.
All third-party service providers we engage are required to comply with data protection regulations and ensure the security of your data.
7. International Data Transfers
If we transfer your data outside the EEA or the U.S., we ensure appropriate safeguards are in place, such as:
- Use of countries deemed adequate by the European Commission.
- Standard Contractual Clauses (SCCs) approved by the European Commission for data protection.
- Binding Corporate Rules (BCRs) where applicable.
8. Cookies and Tracking
We use cookies and similar technologies to improve functionality and analyze user behavior. By using our website, you consent to the use of cookies as outlined in our Cookie Policy.
9. Changes to This Privacy Policy
We may update this policy periodically. Significant changes will be communicated directly to you via email or a prominent notice on our website. Your continued use of the Service after updates indicates acceptance of the changes.
10. Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact us:
Upqueue, LLC
1111B S Governors Ave STE 28333
Dover, DE 19904
Email: support@upqueue.io
This Privacy Policy was last updated on 30/03/2025.